FAQs

IP PLUS
Can I request an IP Plus card?

Yes, as long as you have an Italian Partita IVA and are registered with the Italian Chamber of Commerce (Camera di Commercio).

How can I obtain an IP Plus card?

Click here to contact a member of our sales team.
If you have fewer than 4 vehicles in your fleet, click here to request it online. 

Where can I use my card?

You can use IP Plus in around 4,400 service stations throughout Italy. Click here to find the most convenient outlets on your route.

How can I request an additional card?

Simply sign in to the reserved area of IP Plus online and make your request. 

How do I cancel IP Plus?

Simply sign in to the reserved area of IP Plus online to cancel.
If the reason you are cancelling is because your card has been misplaced or stolen, block it immediately by calling +39 02 626 955 60 (available 24 hours per day, 365 days a year).

If my IP Plus card is lost or stolen, how do I block it?

Call +39 02 626 955 60 immediately (available 24 hours per day, 365 days a year) then report the loss to the police or carabinieri and send a copy of the loss report to IP via the online form available here. (LINK)
Then, cancel the card by signing in to the reserved area of IP Plus ONLINE.

What happens when my IP Plus card expires?

All cards are valid for 36 months and you will automatically be sent a new one towards the expiry date.

For cards with an account number beginning with 700098, the PIN will be the same as the previous card. For all others, you will receive a new PIN by post

How do I request a new Driver PIN?

If your Driver PIN was issued from 10 May 2022 onwards, simply sign in to the reserved area of the IP PLUS portal and you will find the PIN in question.
If your Driver PIN was issued before 10 May 2022, request a new PIN via the “Write to us” section, choosing the “PIN info” option.

What happens if I don’t know or if I forget my PIN?

If your card was issued after 10 May 2022, simply sign in to the reserved area of the IP PLUS portal and you will find the PIN in question.
If your card was issued before 10 May 2022, request your PIN via the “Write to us” section, choosing the “PIN info” option.

How can I get a copy of an invoice

Access your reserved area and download the PDF courtesy invoice. If the courtesy PDF is not present in the reserved area, ask for a copy through the section Write/ copy invoice.

How do I obtain my card PIN?

Sign in to the reserved area of IP PLUS and ask to receive your PIN on your preferred device for a faster, more practical and more sustainable choice. 

What do I do if I need to change the Partita IVA associated with my account?

You cannot change the Partita IVA. In such a case, you will need to cancel your card and create a new contract.

I don’t understand a transaction on my invoice. How can I ask for help?

Sign in to your reserved area and download a courtesy copy in pdf format. Alternatively, contact your IP representative.

If I have a question relating to an invoice, who should I contact?

Get in touch with your IP representative or contact us via the online “Write to us” page.  

What do I do if I want to increase my spending limit?

If your spending limit is not sufficient, you can request an increase by writing to us online.
Go to the “Write to us” page, select “Modify spend limit” and insert the desired new amount.
IP reserves the right to approve or not approve the request.

If my card is blocked because of an overdue payment, how do I reactivate it?


Sign in and go to the  Write to us / Reactivate card after late payment. Please attach a copy of the receipt showing payment has been made. 

How do I update my bank details?

Simply fill in and download the “Update bank account details” form in the “Forms” section and go to the Write to us / Update IBAN to send us your request.

How do I reset my password for the reserved area of the IPS Plus website?

You can request a new password by clicking on “Password forgotten” in the reserved area of IP Plus Online. 

Can I disactivate the web service?

No, this is not possible. IP Plus Online is a platform designed to allow client to manage their fuel cards. Click here to learn more.